Getting through to ScottishPower’s call centres can be time consuming and frustrating, especially since the waiting time last week was nearly 4 hours!!!
Keep a record of how long it takes to get through and what day/time you called etc…, who you speak to and what action is promised. This will prove useful if you escalate your complaint to Ofgem/the energy ombudsman.
Ask for compensation for the time and money spent trying to resolve your problem. Many customers say that they do not get responses from online callback or message services. However some have had success by using the following emails for the CEO’s office: email@example.com or firstname.lastname@example.org
If you have been ‘going round the houses’ with ScottishPower let me know, email: email@example.com