Here’s what to do if you have a problem with your Scottish Power account

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Getting through to ScottishPower’s call centres can be time consuming and frustrating, especially since the waiting time last week was nearly 4 hours!!!

Keep a record of how long it takes to get through and what day/time you called etc…, who you speak to and what action is promised. This will prove useful if you escalate your complaint to Ofgem/the energy ombudsman.

Ask for compensation for the time and money spent trying to resolve your problem. Many customers say that they do not get responses from online callback or message services. However some have had success by using the following emails for the CEO’s office: neil.clitheroe@scottishpower.com or chiefexecutivecompla@scottishpower.com

If you have been ‘going round the houses’ with ScottishPower let me know, email: rhys.boven@switchedonenergy.com

Rhys Boven
Rhys Boven
Rhys Boven is the Managing Director at leading energy brokers Switched On Energy. Most people have no idea if they are paying the correct amount or are on competitive terms, Rhys uses his expertise in the industry to help his customers make more money, save time, have less stress and peace of mind. Connect with Rhys Boven on LinkedIn >>

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