Energy Giant Scottish Power: Still failing to answer calls and stop overcharging

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Once again our friends Scottish Power are in the news today, this time for not answering calls and overcharging customers.

Many Scottish Power customers are still being overcharged for gas and electricity – despite intervention by Ofgem the energy regulator. Customers who complain are also being kept waiting for their calls to be answered while those who get through often receive very little help.

Scottish Power says a state-of-the-art £200 million IT system has caused these problems. It is understood these issues have left some vulnerable customers without heating, while others have been over-charged hundreds of pounds or been unable to get credit payments refunded.

In one case Scottish Power sent bailiffs to forcibly enter a home and install a pay-as-you-go meter to recoup a £1,000 bill left by the previous tenant. To add insult to injury customers trying to resolve these errors have struggled to get through on dedicated customer phone helplines.
Are you with Scottish Power? want to save time, money and stress talk to me and I will discuss a better supplier for your home or business.

Rhys Boven
Rhys Boven
Rhys Boven is the Managing Director at leading energy brokers Switched On Energy. Most people have no idea if they are paying the correct amount or are on competitive terms, Rhys uses his expertise in the industry to help his customers make more money, save time, have less stress and peace of mind. Connect with Rhys Boven on LinkedIn >>

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