On the latest Which? annual report on the performance of the UK energy suppliers, it’s no surprise that the ‘big six’ energy suppliers, npower, Scottish Power, SSE, Eon, EDF and British Gas are all at the bottom of the list.
For the fourth year running Npower has scored the lowest with just 35%, rating the worst for its complaint handling and customer service, followed by Scottish Power (41%), EDF Energy (49%), British Gas (49%), Eon (50%) and SSE (50%). ScottishPower and Npower both fall well below the GB industry average of 48% in the Which? survey.
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