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Is your smart meter correct?

A study conducted by the University of Twente Enschede in the Netherlands, has found that five different types of smart meters produced readings up to 583pc […]

Shortlisted for Small Business Of The Year!

The team at Switched On Energy have been shortlisted for Small Business of the Year at the Ilkley Business Awards! We’re one of 3 businesses to […]

Npower to pay £26m for failing to treat customers fairly

Ofgem is requiring npower to pay £26m as a consumer redress package, following the supplier’s billing and complaint handling failings. The money will be divided between […]

Ofgem announces £62.8 million to deliver smarter energy network

Ofgem has announced funding of £62.8 million for nine innovation projects as part of its revolutionary innovation competition to deliver smarter energy network for consumers. The […]

BES to pay back £980,000 for customer service failures

Business energy supplier, BES, will pay £980,000 for customer service failures between June 2010 and July 2015. BES will return around £310,000 to directly affected customers. […]

Testimonial from Completely Financial

Dear Rhys, Our bill has increased year on year. I’d heard you talking about how easy it was to reduce those costs and that all you […]

What Is ESOS?

ESOS is a mandatory energy assessment scheme for organisations in the UK that meet the qualification criteria. The Environment Agency is the UK scheme administrator. Organisations […]

Economy Energy to pay £250,000 for mis-selling and management failings

Ofgem has today secured £250,000 from Economy Energy following mis-selling and poor communications by the supplier. Ofgem’s investigation found that Economy Energy did not have adequate […]

Eon Energy to pay £7 million for failing to supply advanced meters

Ofgem has today secured £7 million from E.ON as the supplier failed in its duty to supply relevant business customers through advanced electricity meters by the […]
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