26/11/2015

BES to pay back £980,000 for customer service failures

Business energy supplier, BES, will pay £980,000 for customer service failures between June 2010 and July 2015. BES will return around £310,000 to directly affected customers. […]
17/11/2015

Testimonial from Completely Financial

Dear Rhys, Our bill has increased year on year. I’d heard you talking about how easy it was to reduce those costs and that all you […]
11/11/2015

What Is ESOS?

ESOS is a mandatory energy assessment scheme for organisations in the UK that meet the qualification criteria. The Environment Agency is the UK scheme administrator. Organisations […]
10/11/2015

Economy Energy to pay £250,000 for mis-selling and management failings

Ofgem has today secured £250,000 from Economy Energy following mis-selling and poor communications by the supplier. Ofgem’s investigation found that Economy Energy did not have adequate […]
09/11/2015

Eon Energy to pay £7 million for failing to supply advanced meters

Ofgem has today secured £7 million from E.ON as the supplier failed in its duty to supply relevant business customers through advanced electricity meters by the […]
05/11/2015

BT has finished upgrading its exchanges as part of efforts to stop scammers exploiting telephone lines which are held open

Fraudsters used to be able to pretend to be from a bank to con people into giving out financial details. Now when a person hangs up, […]
04/11/2015

Utilita forced to pay £560,000 for blocking customers from switching

The Gas and Electricity company whom specialize in supplying pre-payment meters, Utilita will pay £450,000 to StepChange after Ofgem found it had wrongly blocked 40,000 of […]
03/11/2015

Kirkby Motors saves £2917 on their electricity renewal

This week we managed to help Nick from Kirkby Motors save £2917 over 3 years on his electricity renewal. That’s 39.17% per annum off his electricity […]
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